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iPAD HiPOS 5.10 蓝牙芯烨XP-237B标签出现漏杯贴故障

已存档 Ray 23月

订单里有4个商品,要不是出3杯漏一杯,要么就是全部不出,在高峰期间频率提升

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53d84aec7fbbda6e5d19c8fc892fa4e6


8b5edeba766c2b08c8de6bbf290b7e71

最佳回答
照片

芯烨XP-238B 蓝牙标签打印机,会发生一单多标签漏标签的故障,现象:在打印自检时:无BT address,BT name, BT link,BT VER;

但是iPAD 连接蓝牙还是正常的, 这是芯烨XP-238B 的蓝牙模块故障,只能通过打印机复位或者返回厂商维修!

f4399e4f7432159b68d9ceca5521272b


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回复 (7)

照片
21

G58智趣Mall店,52ae3084-de55-11ec-81f0-01001059d2a9 (取餐号50024)共有4件商品,先全量打印过一次,后先后重印第3张、第0张、第0张、第3张、第1张、第2张,均正常处理并发送打印指令。未见异常。


2022-05-28 15:13:43.714 [debug] get print order request system.order.print.4580984910432468992: {"orderType":"pos","orderId":"52ae3084-de55-11ec-81f0-01001059d2a9","takeMealNo":"50024","localIp":"","printDiff":true,"type":"kitchen"}

2022-05-28 15:13:43.829 [debug] kitchen=> 192.168.5.113/芯烨标签_XP-237B/XP-237B 4 pieces (dpi 200, external render took 64.369792ms), print #1, xml: [<?xml version="1.0" encoding="UTF-8" ?>

2022-05-28 15:13:44.036 [debug] fetched 4 pages, try to print | name=XP-237B:F325BB67,ticket=52ae3084-de55-11ec-81f0-01001059d2a9,取餐号=50024

2022-05-28 15:13:47.471 [info] bluetooth printer XP-237B:F325BB67 print out page of 16249B #1

2022-05-28 15:13:50.861 [info] bluetooth printer XP-237B:F325BB67 print out page of 16249B #2

2022-05-28 15:13:54.281 [info] bluetooth printer XP-237B:F325BB67 print out page of 16249B #3

2022-05-28 15:13:58.106 [info] bluetooth printer XP-237B:F325BB67 print out page of 16249B #4

2022-05-28 15:13:58.144 [info] fetched 4 pages, print done (0 pages left, took 99.014625ms/14.206421042s) | name=XP-237B:F325BB67,ticket=52ae3084-de55-11ec-81f0-01001059d2a9,取餐号=50024


2022-05-28 15:15:03.447 [debug] get print order request system.order.print.4580984910432468992: {"orderType":"pos","orderId":"52ae3084-de55-11ec-81f0-01001059d2a9","localIp":"","takeMealNo":"50024","printDiff":true,"indices":[3],"type":"kitchen"}

2022-05-28 15:15:03.465 [debug] kitchen=> 192.168.5.113/芯烨标签_XP-237B/XP-237B 1 pieces (dpi 200, external render took 15.9745ms), print #2, xml: [<?xml version="1.0" encoding="UTF-8" ?>

2022-05-28 15:15:03.551 [debug] fetched 1 pages, try to print | name=XP-237B:F325BB67,ticket=52ae3084-de55-11ec-81f0-01001059d2a9,取餐号=50024

2022-05-28 15:15:07.570 [info] bluetooth printer XP-237B:F325BB67 print out page of 16249B #1

2022-05-28 15:15:07.605 [info] fetched 1 pages, print done (0 pages left, took 56.687125ms/4.1100755s) | name=XP-237B:F325BB67,ticket=52ae3084-de55-11ec-81f0-01001059d2a9,取餐号=50024


2022-05-28 15:15:06.445 [debug] get print order request system.order.print.4580984910432468992: {"orderType":"pos","orderId":"52ae3084-de55-11ec-81f0-01001059d2a9","localIp":"","takeMealNo":"50024","printDiff":true,"indices":[0],"type":"kitchen"}

2022-05-28 15:15:06.475 [debug] kitchen=> 192.168.5.113/芯烨标签_XP-237B/XP-237B 1 pieces (dpi 200, external render took 26.594917ms), print #2, xml: [<?xml version="1.0" encoding="UTF-8" ?>

2022-05-28 15:15:07.646 [debug] fetched 1 pages, try to print | name=XP-237B:F325BB67,取餐号=50024,ticket=52ae3084-de55-11ec-81f0-01001059d2a9

2022-05-28 15:15:11.787 [info] bluetooth printer XP-237B:F325BB67 print out page of 16249B #1

2022-05-28 15:15:11.824 [info] fetched 1 pages, print done (0 pages left, took 20.52925ms/4.198633s) | 取餐号=50024,ticket=52ae3084-de55-11ec-81f0-01001059d2a9,name=XP-237B:F325BB67


2022-05-28 15:15:53.969 [debug] get print order request system.order.print.4580984910432468992: {"orderType":"pos","orderId":"52ae3084-de55-11ec-81f0-01001059d2a9","localIp":"","takeMealNo":"50024","printDiff":true,"indices":[0],"type":"kitchen"}

2022-05-28 15:15:53.990 [debug] kitchen=> 192.168.5.113/芯烨标签_XP-237B/XP-237B 1 pieces (dpi 200, external render took 19.058917ms), print #3, xml: [<?xml version="1.0" encoding="UTF-8" ?>

2022-05-28 15:15:54.026 [debug] fetched 1 pages, try to print | name=XP-237B:F325BB67,ticket=52ae3084-de55-11ec-81f0-01001059d2a9,取餐号=50024

2022-05-28 15:15:57.643 [info] bluetooth printer XP-237B:F325BB67 print out page of 16249B #1

2022-05-28 15:15:57.681 [info] fetched 1 pages, print done (0 pages left, took 19.989625ms/3.6750155s) | 取餐号=50024,name=XP-237B:F325BB67,ticket=52ae3084-de55-11ec-81f0-01001059d2a9


2022-05-28 15:15:56.971 [debug] get print order request system.order.print.4580984910432468992: {"orderType":"pos","orderId":"52ae3084-de55-11ec-81f0-01001059d2a9","localIp":"","takeMealNo":"50024","printDiff":true,"indices":[3],"type":"kitchen"}

2022-05-28 15:15:57.006 [debug] kitchen=> 192.168.5.113/芯烨标签_XP-237B/XP-237B 1 pieces (dpi 200, external render took 32.603625ms), print #3, xml: [<?xml version="1.0" encoding="UTF-8" ?>

2022-05-28 15:15:57.743 [debug] fetched 1 pages, try to print | name=XP-237B:F325BB67,ticket=52ae3084-de55-11ec-81f0-01001059d2a9,取餐号=50024

2022-05-28 15:16:01.543 [info] bluetooth printer XP-237B:F325BB67 print out page of 16249B #1

2022-05-28 15:16:01.582 [info] fetched 1 pages, print done (0 pages left, took 42.437291ms/3.880419916s) | ticket=52ae3084-de55-11ec-81f0-01001059d2a9,取餐号=50024,name=XP-237B:F325BB67


2022-05-28 15:23:30.129 [debug] get print order request system.order.print.4580984910432468992: {"orderType":"pos","orderId":"52ae3084-de55-11ec-81f0-01001059d2a9","localIp":"","takeMealNo":"50024","printDiff":true,"indices":[1],"type":"kitchen"}

2022-05-28 15:23:30.150 [debug] kitchen=> 192.168.5.113/芯烨标签_XP-237B/XP-237B 1 pieces (dpi 200, external render took 19.832666ms), print #3, xml: [<?xml version="1.0" encoding="UTF-8" ?>

2022-05-28 15:23:30.236 [debug] fetched 1 pages, try to print | 取餐号=50024,name=XP-237B:F325BB67,ticket=52ae3084-de55-11ec-81f0-01001059d2a9

2022-05-28 15:23:33.802 [info] bluetooth printer XP-237B:F325BB67 print out page of 16249B #1

2022-05-28 15:23:33.840 [info] fetched 1 pages, print done (0 pages left, took 48.040459ms/3.651933709s) | 取餐号=50024,name=XP-237B:F325BB67,ticket=52ae3084-de55-11ec-81f0-01001059d2a9


2022-05-28 15:23:46.057 [debug] get print order request system.order.print.4580984910432468992: {"orderType":"pos","orderId":"52ae3084-de55-11ec-81f0-01001059d2a9","localIp":"","takeMealNo":"50024","printDiff":true,"indices":[2],"type":"kitchen"}

2022-05-28 15:23:46.075 [debug] kitchen=> 192.168.5.113/芯烨标签_XP-237B/XP-237B 1 pieces (dpi 200, external render took 16.028958ms), print #3, xml: [<?xml version="1.0" encoding="UTF-8" ?>

2022-05-28 15:23:46.191 [debug] fetched 1 pages, try to print | ticket=52ae3084-de55-11ec-81f0-01001059d2a9,name=XP-237B:F325BB67,取餐号=50024

2022-05-28 15:23:49.624 [info] bluetooth printer XP-237B:F325BB67 print out page of 16249B #1

2022-05-28 15:23:49.668 [info] fetched 1 pages, print done (0 pages left, took 82.742041ms/3.555139625s) | ticket=52ae


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照片
26

现场调查

1. 部分门店出现杯贴漏打的问题,频率较高;

2. 蓝牙信号并没有衰减,距离很近

初步分析:

1. TSC打印指令支持无canvas的模板,减小指令大小;

2. 蓝牙打印支持速率控制,蓝牙数据一次提交由6K减小为3K;

3. 打印机设备硬件问题,检查打印机版本,如下图:版本一致,就是没有蓝牙的地址,名称和版本不显示。

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a2e8074b18b88ea91f3062fdb2b0d16d

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照片
20

可能和IOS版本有关,做了IOS版本的收集

052d8ba46b3edbaea71f2afebb44dbcf

7377393669894a9a2451d12953caf284


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照片
20

044f3e476a9d1146f3a0278c3c0fae4c

5a9319f6e748d3dbbcdce1e45de50746


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照片
20

点单有闪退门店

121e8d836dde2cfa55a45e3fd2f85d5b


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照片
18

芯烨打印机的指令集文档


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照片
21

芯烨XP-238B 蓝牙标签打印机,会发生一单多标签漏标签的故障,现象:在打印自检时:无BT address,BT name, BT link,BT VER;

但是iPAD 连接蓝牙还是正常的, 这是芯烨XP-238B 的蓝牙模块故障,只能通过打印机复位或者返回厂商维修!

f4399e4f7432159b68d9ceca5521272b


Ray@合阔为您服务!

联系我们 021-52587797/ service@hex-tech.net

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